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What is the international shipping policy?
They offer complimentary standard shipping for orders over $150 in many countries, mostly in the Northern Hemisphere. Rates are based on weight, country and are automatically updated for your convenience. They offer International shipping from their partners at BorderGuru, you'll receive it within a few days. The shipping fees include all import duties and fees so there will be now surprise costs once the package hits your doorstep.
When can I receive my orders?
They need ship 2-3 business days for processing before your order ships from their warehouse. They do not ship on weekends or holidays, so if you place your order over the weekend, it will be processed the following business day.
What is the return policy?
If you're satisfied with your purchase, they will find a solution for you. Most of their products can be returned or exchanged within 14 days of receiving. They will pay for the return shipping if you're in the US.
Refund and exchange must be made within 14 days of receiving the items (unless you purchase extended return with Seel Return Assurance). For orders with Seel Return Assurance, please contact [email protected].