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Bates (43)
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Bates Frequently Asked Questions
Can I change or cancel my order?
They are committed to getting your order to you as quickly as possible. Therefore,once your order is placed it generally goes immediately into the fulfillment process and may not be cancelled or changed. If you realize you've made a mistake after placing your order, please contact them immediately.
Why can't you ship internationally?
Due to international licensee agreements, they are only able to ship to addresses within the 50 United States.
How do I write a product review?
In order to write a review you must be signed in.If you haven't already done so, please create a user account on their site. When you are all signed in, you will see "Write a Review" to the right of any style on their product pages. Simply click on this and you will be able to title your review,give a "star"rating and write your comments.
Can I buy a single shoe?
Sorry. they cannot accommodate single shoe orders at this time. Their footwear is not only sold, but also manufactured in pairs. If you require two different size shoes, they would recommend contacting the National Odd Shoe Exchange (oddshoe.org) where they can try to match you up with someone to exchange for the correct sizes needed.
The style I want is out of stock, when will you get more?
They are very sorry that the item you need is out of stock. When you try to select the size you need, if the item is out of stock, the "add to cart” button will turn grey and above it you will see a link to "Notify me when available". This will bring you to their sign-in page where you can sign-in or create an account. As soon as they get more inventory of the item, they will email to let you know!
Where are your products made?
Their footwear is produced in a variety of countries including the Dominican Republic, USA, and China.