15% Off BB Crafts Discount Coupon | Apr 2024

Can I cancel my orders?

• If your order is within the time limit please contact them immediately via email or live chat to request cancellation.

• If the cancel option is not available, you can return any unwanted items for a refund once you've received your order. They do regret to inform you they do not offer pre-paid labels for returning products, and they apologize for any inconvenience this may cause. For packages refused or return to shipper the return postage will billed automatically to card on file and original shipping fee will not be refunded.

What should I do if I receive damaged items?

• All defective merchandise must be reported to their customer service department within 15 days of receiving your order. As a consumer you are required to inspect your products and contact them immediately if the products are in damaged conditions beyond repairs which they will need the following to file a claim: Picture proof displaying the damages, number of yardages affected, is the product repairable and a detailed description of damages. 

• Once information is provided and evidence reviewed they will be able to offer the option for a replacement or refund if qualified. Restrictions may apply and ANY claims past 15 days will not be accepted or validated. Please take into consideration that they cannot file any claims for product that has been used knowingly that it's damaged. By using defective product, thereby you forfeits any and all rights to resolution of replacement or refund claims.

How much is the shipping cost?

Their shipping prices are calculated directly on the website based on the package weight/dimensions, location and service class requested. Therefore to attain a quote please add the items to your shopping cart, select corresponding country, input postal code and click on calculate shipping. The services will be automatically displayed with the corresponding shipping fees

How long does it take to receive an order if I choose 3rd Day, 2nd Day or Overnight Shipping Option?

• For express orders such as 3rd day, 2nd day and Next Day it generally 24 hours for processing and handling which delivery would exclude the order date. For instance, if you place the order on Monday with 3rd Day prior to 12 am(PST), it will arrive on Thursday. Saturday & Sunday are non operational days for FedEx.

• Please note: Express orders must be placed before 11 am Pacific Standard Time to be shipped the same day. Express orders placed after cut off time will be shipped on the next available business date. Delivery time excludes the date of order, so time would start the day after it's been shipped.

• FedEX does not deliver any packages on Saturday or Sunday. Available Delivery date will be Monday to Friday Only.

Can I pick up my order?

Unfortunately they do not accept Will Calls or returns at their warehouse facility. All orders are processed and shipped via FedEx Ground.

How long is processing time once an order is placed?

• Majority of the orders are usually processed and shipped out within 1-3 business days excluding non-operational weekends. However they may need up to 3-4 business days depending upon season due to heavy order volumes. If you need an order guaranteed to ship within 1 business day you will need to choose an express service.

• They will do their best to provide the quickest processing time possible.