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How long does it take to process and deliver my order?

• Handling and fulfillment times for orders will vary depending on the items. In general, most items ship within 1-2 business days. Some bicycle orders may take longer.

• If one of the products in your order has a longer fulfillment time, then the entire order may ship when that product is available.

• Bikes Xpress cannot make guarantees on handling / fulfillment times. If your order is urgent, please contact them before you purchase to ensure they can deliver the order in the time desired. 

• In addition, Bikes Xpress will not expedite delivery service (i.e. overnight service) or provide discounts if an order is delayed longer than expected.

What to do if I want to change the delivery address?

• Please ensure that your delivery address is correct when you order. They cannot guarantee that they can change an address after the order has been submitted.

• If you need to change an address before a product has shipped, please contact them at [email protected] and they will see if they can change the address. 

• Once an order has shipped, they will not be able to change the address. 

• The customer will need to try to contact the carrier to see what the options are. Both FedEx does have a service, FedEx Delivery Manager, that allows you to change your delivery preferences after shipment.

What if my order was damaged during shipment?

• If an ordered is damaged when it arrives, please notify them immediately. You will have 72 hours to submit a claim after the product has arrived (per the product tracking). After that time, they will not be able to cover damage claims.

• Please send the following information to [email protected]: Your order number, a description of the damage and photographs or video of the damage to the product and/or the box. Also, please keep any packaging.

• If possible, Bikes Xpress will send replacement parts for the damaged parts - especially bicycle orders. They will not exchange complete bicycles unless it is absolutely necessary. They will only send the replacement parts that are damaged and they do not cover any labor costs.

What are the conditions for returns?

• To be eligible for a return, the item(s) must be new and in the same condition that you received them - unworn, uninstalled, unassembled or unused, with tags, and in its original packaging (if applicable). 

• If products are returned worn, installed, assembled or used, they will not be able to provide a refund. 

• Certain types of items cannot be returned - food, personal care products or customized products.

• The customer must cover the cost of return shipping. Bikes Xpress does not provide return shipping labels. 

Do I need to pay for the return shipping fees?

• The customer will need to cover the cost of the return shipping. 

• For higher value items (over $100), they recommend purchasing insurance as the customer will be responsible for loss or damage during return shipping.