Eczema Honey Frequently Asked Questions
Can I return my order if I'm not satisfied with it?
Sure. If you're not happy with their products, they will refund you immediately. They treat customer service very seriously. Their guarantee is complete customer satisfaction or a refund immediately (no return needed). Please contact them within 60 days of purchase to ensure that they'll be able to issue a refund.
Your satisfaction is their top priority and they will do what they can to ensure your happiness with every purchase. Please do not hesitate to reach out to them at [email protected] at any time if you are unhappy with your order.
How to deal with problem orders?
If you have any problems with your order (not received, not what you were expecting, etc. ) PLEASE contact them so that they can make it right. They truly want to please their customers and will always try their hardest to resolve any situations that come up.
Damages: If you receive a damaged item, contact them immediately at [email protected]. They will happily replace any damaged items provided they are reported within 48 hours of order delivery.
What is the shipping policy for international orders?
If Customs charges occur please note that you, the buyer, are 100% responsible for the fees.
Please note that International orders can take up to 4 weeks to arrive after they are shipped since all orders must pass through customs and the time frame that this takes is totally out of their hands.
How long does it take to deliver my order?
Items ordered and paid for will ship within 1–2 business days, unless otherwise noted in the description of the product.
They primarily ship through USPS. After leaving their facility, USPS typically delivers in 2–5 business days. You will receive an email notification from them that contains tracking information once your order has been shipped.
What are the benefits of join the rewards progam?
For every purchase over $50, you’ll receive $10 off your next purchase of $50 or more.
You can receive a special discount on your birthday.
And gain access to special deals only for Eczema Honey Rewards members.