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Can I get a detailed tracking information of my order?
Yes. You will receive an email notifying you when you order ships, including tracking information so you can track your package.
If you created an account at TrueLeafMarket.com, you can login to check your order status. Or use their handy order bots to check the status for you.
The vast majority of their orders ship from their warehouse in Salt Lake City, Utah. A small number of orders ship directly to you from their vendors.
What are the shipping rates?
They offer free shipping on orders $45 and over to the lower 48 US.
Orders under $45 placed on TrueLeafMarket.com to the lower 48 states qualify for flat rate shipping.
Orders under 11 ounces (seed packets), have the option of shipping USPS first class for only $4.95.
Orders over 11 ounces ship for $7.95 flat via Standard Ground Service.
Orders with flat rate shipping do not have the ability to specify carrier.
Can I place an expedited order?
Sure. When placing an order late Friday night, Saturday or Sunday, that they do not process these orders until the following Monday.
Also, when using a FedEx expedited service FedEx will not deliver Saturdays or Sundays, please allow for the appropriate processing and shipping time.
Does True Leaf Market offer international shipping?
Yes. They can now ship orders outside of the US, please forward any questions you may have to their International support team so they can help you along in the process.
There may be additional requirements or restrictions depending on the destination country and the crops being imported.
They try to be aware of each country’s requirements but it is ultimately your responsibility to comply with local regulations and provide the appropriate paperwork.
