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What is their shipping policy?
You can place an order with all the regions they serve for delivery the next day or at most one week in advance.
Many regions they serve are eligible for same day delivery. You can order in the morning and deliver in the evening.
Manhattan, Brooklyn, parts of queens and parts of Washington, D.C. are eligible for express delivery services. You can choose from a selection of products and deliver them on demand.
The minimum order amount is $30, excluding taxes and delivery charges.
Can I cancel / change my order?
To modify the order before the deadline indicated in the order confirmation email, please go to the order under your account and click the Modify button. Many of their customers find it convenient when they forget or run out of something.
You can also start and place an order to ensure the time period, and then use the modification function to add it to your shopping cart within a week. Please note that you must complete and save the changes for them to process.
What payment options do they accept?
FreshDirect accepts various payment methods, including:
-Visa, MasterCard, discover and American Express credit cards and debit cards with MasterCard or visa marks.
-Checking account.
- PayPal.
- Venmo.
FreshDirect is also honored to test the pilot program with state and federal agencies, which will provide customers with electronic benefit transfer (EBT) cards with fresh food and groceries to choose the Bronx postal code.
How can I tarck my order status?
To view your shipment details or view the goods you ordered, please visit your order. FreshDirect orders are designed to arrive within the time period you choose. If an accident will cause your order to be delayed, they will call you. Please feel free to call 1-866-283-7374 for immediate help on the day of shipment.