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Can I know more about the return policy?
They always hope that you love all the items you receive.
However if for any reason you are not completely satisfied with your purchase they offer a simple return policy. In a nutshell
They'll give you a full refund as long as:It's been less than 28 days since you received your itemYou haven't damaged, altered, worn, stained or marked it.
It's in resalable condition e.g. tags still attached & original packaging
What is the thorough procedure of free return?
Click here to create and download your own returns label, and to find your nearest Post Office location.Print your return label.
If you can't print your returns label at home, don't worry, most of the 12,700 Royal Mail Delivery Offices have printing facilities.
You can find locations here, or on the Royal Mail website once you've created your free label which will be emailed to you with the required QR code.
(See step 4 for more information.) Package your item(s) in one bag, complete the required fields on the dispatch note and pop it inside. Attach the label you've printed at home.
Go to your most convenient Post Office location.
If you have not printed a returns label, you will need to show the email confirmation containing a QR code and they will print and attach a label for you.
Please check your email confirmation before going to the post office, ensuring you can see the QR code.
What does the Statutory Rights obtain?
Their free UK return service is provided in addition to your statutory rights under the Consumer Contract Regulations. They reserve the right to reject worn or washed item(s) which are not returned as new. Shipping policy
You can enjoy free shipping on orders over $30Return policy However if for any reason you are not completely satisfied with your purchase they'll give you a full refund as long as It's been less than 28 days since you received your item
Gift cards are delivered by email and contain instructions to redeem them at checkout. Their gift cards have no additional processing fees.
What should I do if there is something missing from my order?
Please accept their sincerest apologies for not receiving all the ordered items.
This is tremendously disappointing as they always strive to pack our orders with due care, attention and to the highest standards which all customers rightly expect from them.
Please send them an email to [email protected] with order number, clear images of the dispatch note and items received and they will be happy to help.