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I received a notification that my delivery was coming today, but it hasn't arrived. What do I do ?

• If you would like to check your order status you can view your BoilerJuice account.

• Whilst the oil suppliers make every effort to deliver to you on or before the latest delivery date, there are a number of factors which may prevent them from doing. There are valid reasons why your delivery may not turn up as planned.

• BoilerJuice advises you as soon as they can, if your planned delivery date has changed, as soon as they receive an update from the oil supplier.

• If your order is already overdue and you are concerned about your current oil levels, please don’t hesitate to contact them and one of their agents will be happy to discuss this delay with the oil supplier in order to get your delivery routed back out to you asap.

How long will the supplier take to deliver my oil?

• This will depend on the delivery service you have requested. Your Order Confirmation email will state the expected latest delivery date, although the delivery may be made at any time up to this date and in some circumstances such as extreme weather or high demand it may be made later than that date.

• The current Standard Delivery timescale is always displayed with your quote at the time of ordering.

• Delivery times are quoted in working days only, which excludes weekends and bank/public holidays and start from the day after the order goes to the Supplier.

I have ordered too much oil. Will I receive a refund?

• If your order cannot be delivered in full, you will be refunded accordingly.  This is an automatic process and there is no need to contact them to obtain the refund.  

• The amount due from any under-delivery will be credited to your BoilerJuice 'Tank Account' once the supplier confirms the delivered volume. 

• You will know that the credit has been applied to your account, as you will receive a delivery confirmation email with full details of the amount credited to you. 

• You can log in to your BoilerJuice 'My Account' to view the credit, and can either hold the credit in your account to use against a future order, or if you prefer, you can refund it back to your bank account.

Will I pay more per litre if the tank will not take the full order?

• The Supplier does reserve the right to increase the price per litre if the amount you order is substantially more than your tank will take.

• Effective route planning is a critical factor and Suppliers load their tankers and schedule a delivery run of orders so as to return back to the depot with as little fuel as possible. 

• Carrying fuel back is not cost effective for the Supplier and ultimately impacts on prices. So getting their order volumes reasonably accurate will help oil users in the long run.