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Can I return the products at Bostanten?
Items that can be returned/refunded or exchanged within 7 days of receiving must follow the criteria as below:
Faulty items damaged/broken or soiled upon arrival.
Items received in the incorrect size/color.
Items outside the 7 days warranty time-frame.
Used or misused items.
Who pays return shipping costs?
All shipping fees are at the customers expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable. Please contact your local post office to confirm the actual return shipping fee. They recommend you use the cheapest registered airmail method that is available
What Can I benefit form shopping with Bostanten?
They have one of the world's largest fashion catalogs on trendsetting high quality products and styles.
New cutting-edge fashion items are sourced and added every single day here.
Their experienced buyers constantly search for the very latest in bags satisfy the diverse demand of their massive, global customer base.
With over 1,000 products, every month has new ones come out, they offer a world of style at the lowest possible online prices.
How soon will you ship my order after I've made my payment?
Normally in 2-3 working days.
Can Bostanton price be lower?
On bostanten-official the price is generally lowered with the increase of quantity. So yes, the price can be lower but they need to know your order quantity or purchase plan first.
Why is my order partially shipped?
When some of the items in your order are currently out of stock, they firstly ship the items already in stock to avoid your waiting there. Of course they usually email you when this happens.
How do I track my orders?
Two ways once your goods are sent:
Contact them to track it for you.
Track on transport company directly,the following are some links of express companies.
DHL: http://www.dhl.com
EMS: http://www.ems.com.cn
TNT: http://www.tnt.com
UPS: http://www.ups.com
When does Bostanten process the order?
In orders with more than one item, the processing time will be based on the item with the longest processing time.
They will carry out strict quality controls on your items and ensure they are properly packed before preparing them for shipment. They are happy to announce that now most orders can be shipped out within 24 hours. Kindly note a small quantity of orders may still need between 3-5 business days depending on stock availability.
Please note that the processing time is not included in the shipping time. The total time it will take to receive your order is the processing time + the shipping time. If you have any issues with your order, you can submit a ticket to their Support Center for further assistance. Their dedicated CS team will contact you within 24 hours.