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Bosu Frequently Asked Questions
How can I track my order?
You can track your order by going to "My Orders" under "My Account". Go to the order details for the order you want to track and click on the tracking number. This will take you to the operator's website where you can find the latest information available. Please note that you will not be able to track your order over the web until the carrier has updated their computer with your tracking information. Therefore, when we provide you with a tracking link, on the first day after you place an order, there may be no tracking information available. However, carriers usually update their information within a business day after they provide you with the link, so check back later if it's not yet available. All orders will be processed within 1-2 business days, if you would like to change your order, please contact one of their customer service representatives within 24 hours.
How to unplug from BOSU?
To avoid damaging the valve and surrounding area, we recommend using a spoon to remove the stopper from the BOSU Balance Trainer and BOSU Ballast Ball. The second option is to purchase the official BOSU Plug Puller for removing the BOSU Balance Trainer Plug (tool right) and BOSU Ballast Ball Plug (tool left) without damage.
The dome of the BOSU Balance Trainer pulls out of the base. what do I do?
This problem can occur for two reasons: 1) over-inflation, or 2) exposure to sunlight and/or heat. The dome can only be inflated between 8.5 inches and 10 inches high. The user manual describes this information in pg. 5, "Care and Storage" and page 5. 7, "Start". To secure the BOSU Balance Trainer, remove the stopper (use a spoon to help with this), deflate the dome completely and remove the bolts from each side of the clip, click here for instructions. Then, reinstall the ribbed bladder rim to the base, reinstall the clip, tighten and re-inflate. This should do the trick. For repair instructions, please contact Customer Service.