20% Off Boutique-arthur.com Promotional Codes | Apr 2024

I hesitate between two sizes, how to choose?

On each product pages, they integrate their size guide which will be useful for you to position yourself on your choice. And if you're still in doubt, don't hesitate to send them a little e-mail!

I have not received an order and shipping confirmation.

The following steps should resolve the problem:

• Check your "Junk Mail"
• Log in to your account and verify the email address you provided to register with Boutique Arthur
• Look in the "My Orders" section of your customer account to see if your order has been registered
• If you still can't find the confirmation email, please contact their customer service team who will do their best to assist you.

What payment methods are available?

Payment for your order can be made by credit card (Visa, MasterCard, Carte Bleue) or PayPal.

How can I track the delivery of my order?

To track the delivery of your parcel, they invite you to go to the "My orders" section on your customer area. There you will be able to retrieve your tracking number as well as all the information relating to your order.

How to return a product? (Delivery in France)

• For all exchange or refund requestsPlease ensure that the items are intact, in their original packaging with the labels attached to the product.
• Once your declaration has been made, you will receive your return label by email. Print it out and stick it on your parcel, which must be closed securely.
• Return your parcel by La Poste or Relais Colis and make sure that a date stamp is attached to your proof of delivery.
• Drop your package in your mailbox. Follow these steps:
• Go to : https://www.laposte.fr/particulier/retourbal/formulaire.
  
• Drop your package in your mailbox to be picked up the next day.
• Once your return is received, the returned products will be exchanged or refunded within 7 days.