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How does recycling initiative work? 

• They provide you a bag and pre-paid label with your pillow when it ships. You simply put your old pillow in the bag and drop it off at your local USPS.

• The pillows will be deconstructed and run through a series of fiber opening machines. Once opened, the resulting fiber will closely resemble the fiber that is in the fill of the pillows themselves. This will allow for 100% recyclability of the entire pillow. After completing the opening process, this fiber can be used in a number of different applications but will mainly be sourced to non-woven textile manufacturers. 

Do I need to fluff my pillow?

They recommend fluffing each section of your pillow (the 2 outer shells + the 3 inner pillow layers) upon arrival. While not absolutely necessary, they do find it helpful to then fluff once a week or so to redistribute the inside filling across the pillow.

How do I clean my pillow?

• Both the outer shell and inner support pillows can go in the washer and dryer.  They recommend removing the inner support pillows before washing.

• They recommend washing every 3 months or so.  Doing so more frequently can cause the inside fill to clump together and you lose a bit of the comfort factor.  In between washes, you can spot clean as often as you would like.

What materials is the Cadia pillow made of?

The outer cover is 100% cotton (a luxurious 290 Thread Count). The inner pillow covers are also 100% cotton. The inner fill of both the outer and inner covers are 100% high-quality polyester fiber. Each of the different firmness levels are built with a different polyester thickness (measured in Deniers) to give a different feel

What type of pillows can Cadia Sleep recycle?

They can recycle polyester fill (down alternative) pillows only, given the application and methodology.  If you are not sure what material your old pillow is, check the tag (if it is still on it).

How long will it take for my pillow to arrive?

• Your pillow will typically arrive in 4-5 business days. It may take up to 7 business days for Mountain and West Coast deliveries. Your order confirmation email will include tracking information that will have the latest information.

• Note - in current time, delays have been more frequent so while the above is typical, they cannot make promises on specific delivery dates.

What certifications does the manufacturing facility have?

Their manufacturer is certified with the STANDARD 100 by OEKO-TEX®, one of the world's best-known textile certifications - this means that the products created by the facility have been independently tested and are considered harmless for human health. The  STANDARD 100 by OEKO-TEX® criteria is updated regularly to take into account new regulations and scientific knowledge.

Where is the Cadia pillow manufactured?

Their pillow is designed in Boston, Massachusetts and manufactured in China. Their primary manufacturing partner in China (where all of their current inventory were built) is a top-class facility - in addition to Cadia, they also manufacture pillows for some of the top hotel brands in the world, including the Four Seasons, the Radisson, and many others