Callaway Pre-Owned Frequently Asked Questions
What is their shipping policy?
Most products shipped in the United States are delivered through ups ground ® Service delivery. You can also select UPS second day air or UPS next day air at checkout. Smaller packages, such as hoods or handles, can be delivered through USPS as appropriate.
UPS Ground ® Service (unified freight and handling):
Via UPS ground ® Shipping orders usually take 1-5 working days to arrive, counting from the time the package leaves their facilities. All orders shipped by land in the United States will be charged based on their unit freight and $9.95 processing rate, regardless of the number of items shipped. Orders placed before 2:00 p.m. central standard time will usually be delivered on the same day from Monday to Friday, waiting for verification. Orders with custom options may require additional business days to ship. Due to the large number of orders on weekends, UPS ground orders placed on Saturday, Sunday and Monday may be delayed for an additional 24 hours. They apologize for the inconvenience.
- Orders placed during Black Friday and online Monday promotions take 3-5 working days to ship.
Should I be charged sales tax?
Callaway Golf pre owned collects sales tax when shipping products in all States except Alaska, Delaware, Montana, New Hampshire and Oregon. Sales tax will apply during the closing process. They don't levy sales tax on gift certificates. However, purchases paid with gift certificates will be taxed if they are shipped to all States except Alaska, Delaware, Montana, New Hampshire, and Oregon.
The seller has levied a simplified seller use tax on this transaction for Alabama customers, and the tax will be remitted to the Alabama Tax Bureau on behalf of the customers. The planned account number of the seller is ssu-r009923811.
What is their return policy?
Callaway Golf hopes that you will be satisfied with every item purchased from Callaway Golf preowned. Generic domain name format. If you are not satisfied with the item you purchased, and the item has not been hit or played, you can return it within 15 days after delivery to get a full refund of the product price.
This does not include shipping, handling or any customization costs that may have been assessed.
To get a full refund:
Items must be returned in a new unused state.
The return authorization (RMA) number is attached.
It must be complete, and all parts and accessories are intact.
Please note: if you use reward points to buy your items, the reward points will be returned to your reward account first. The remaining balance will be returned to your payment method.
- To obtain a return authorization (RMA) number, please contact callawaygolfpreowned. Com sales and customer service representative toll free 800-200-4726.
