Camilla Coupons | Apr 2024

What is their return policy?

Remember that items purchased from a CAMILLA dealer (eg David Jones) must be returned to the dealer from which they were originally purchased. This includes erroneous returns. Items purchased from the CAMILLA Electronic Boutique may be returned for refund or credit. They do not exchange at this time. Swimwear must have an intact hygienic seal and the item must be in a resaleable condition. In-store purchases may be returned to any CAMILLA boutique within 14 days of purchase. If your item qualifies as listed in the online returns section, their boutique angels will evaluate and process your return.

What is their shipping policy?

They ship standard orders to North America and Asia using DHL Express. Delivery times listed in the delivery table are estimates only. By accepting their terms and conditions when placing an order, you agree that CAMILLA will not be responsible for any late delivery. There's a free shipping calculator at checkout that allows you to get the minimum spend to qualify for free standard or express shipping. They may offer free shipping promotions from time to time. Please note that free shipping promotions will apply to your order on the checkout page and may be subject to terms and conditions such as minimum spend or specific dates.

What is the delivery process like?

Once your order ships from their warehouse, you will receive an email with tracking details, which will allow you to track your order every step of the way. You can also check the status of your order by logging into your account. Orders will be delivered Monday-Friday between 8am and 6pm. Please make sure someone is available at your shipping address as your signature will be required for delivery. If the authorised person is unable to sign for your delivery, the driver will leave a card and the delivery will be returned to the nearest delivery centre for your pickup. Please make sure your shipping details are correct as they will not be able to redirect delivery once your order has shipped. Original shipping charges are non-refundable and re-shipping charges will apply.