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What is the legal canva paintable premium subscription?
Only purchases made through canva's official website and mobile apps are considered legal subscriptions. Any subscription purchase outside these official channels is considered illegal.
They regularly audit users. Illegally purchased subscriptions may cause the account to be suspended and terminated, including the loss of the created design. Any illegal account found may also be permanently banned from using canva.
Why am I charged twice for subscribing to canva paintable Premium Edition?
If your canva premium subscription is repeatedly charged, please check the following possible reasons:
You may have multiple canva accounts.You may have more than one canva account, and the fee comes from your other account. This usually happens when you register through different login methods.To help confirm whether the charge comes from your other accounts, please try logging in to these accounts and view the receipt in the account settings page. After finding the charged account, you can cancel the current subscription.
If you forget the login method of other accounts, you can reset your password from the login page. If you still cannot find the charged account after checking the above guidelines, please check the content at the bottom of this article to contact our support team.
You have more than one canva team. If you can't see the charging information in the receipt, you may have logged in to other teams. Click the account icon on the top corner of the home page to check whether there are other teams listed under the title of the switching team. Click on other teams to view the receipt.
