12% Off Carex Coupons | Apr 2025

What should I pay attenetion to when I make a return?

• All returns must be pre-authorized by Carex. Each returned package must have a return authorization number affixed to it (RA# provided by Carex). Returns must be sent back using prepaid freight. Returned items without a return authorization number will be refused.

• Merchandise must be returned no later than 30 days from the RA# issue date.  Returned items must be in an unused and sellable condition. Unhygienic items such as bath seats, toilet seats, urinals, commodes, and bedpans may not be returned.

• Other returns, if accepted, may be subject to higher restocking charges. Carex Health Brands will only pay shipping charges on returns that are pre-authorized for shipping by Carex Health Brands.

What's the restocking fee?

Once they receive your returned item, their team will review your request and inspect the item. Once it is determined that your item can be returned to inventory, your purchase will be refunded to your original method of payment, minus restocking fees, within one week. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a 3-5 days for the refund to show up on your bank statement.

How to start a return?

Please follow these steps:

• Dial (800)526-8051 during normal business hours, Monday-Friday, 8AM-5PM EST

• Obtain a return authorization number from a Carex support representative

• Return your unused item using the instructions provided by the Carex support representative

• Once they receive your returned item, their team will review your request and inspect the item. Once it is determined that your item can be returned to inventory, your purchase will be refunded to your original method of payment, minus restocking fees, within one week. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a 3-5 days for the refund to show up on your bank statement.

How will my orders be shipped?

Carex Health Brands ships from multiple locations depending on the make-up of your order and the products' final destination. Please see below for a general outline of how Carex Health Brand products are shipped. For further shipping inquiries, Please call customer service at 1-800-526-8051 or email [email protected].

Where can I find and purchase products locally?

Carex Health Brands products are distributed in national, regional and independent food, drug and mass retailers and also through wholesalers, distributors and medical dealers.

What's the warranty Imformaion?

• As an expression of their confidence in the quality and workmanship of their products, Carex Health Brands warrants its products to be free from defects in materials and workmanship during normal use by the original purchaser of the product.

• If a Carex Health Brands Product item proves defective in materials and workmanship during normal use by the original purchaser of the product, Carex Health Brands will arrange for replacement or repair. 

• Repair or replacement is at the option of Carex Health Brands, and warranty may not include labor charges incurred in replacement part installation, repair of any such product, or shipping expenses.