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Char-Griller Frequently Asked Questions
Why do I need to season my new grill?
Seasoning your grill helps to burn off any protective oils / dust / etc., left over from the manufacturing process. More importantly, this process helps to protect your grill from the elements and allows for easier / quicker cleanup after each cook.
When Will I See My Refund?
Refund processing time varies on your payment processor, bank, and/or credit card company. If you haven’t seen a refund within a week of your order being received by their team, please reach out to [email protected].
How to Season Cast Iron Grates?
- Using a paper towel or brush, brush the grill grates with cooking oil. They recommend vegetable oil, grapeseed oil, or bacon fat. After the grates are coated, you can place them in a 400-degree oven for an hour or on a 400-degree grill for 40 minutes. After time is up, let the grates cool down naturally.
- It is recommended to regularly season your grill grates, especially when they are new. After you are done grilling, allow the grill to cool slightly and then get any burnt on residue off the grates with a grill brush or scraper. You can also use half an onion to clean off your grill grates.
- After you have scraped the grill, dip a paper towel in vegetable oil or bacon grease and rub the paper towel all over the grates using a pair of tongs. Make four to five passes with the oil to ensure proper seasoning.
Flames not high on gas burners?
- Turn off all 4 burners, turn off the propane tank then disconnect the regulator from the tank.
With the tank disconnected, turn all burners (including the side burner) on high and leave them there for 5 minutes. This will bleed the grill out.
After 5-minutes, turn all burners back off and reconnect the propane tank.
SLOWLY turn the tank back on and then the burners. NOTE: In most cases, the safety feature is activated because the tank or burners have been turned on too quickly. These steps should remedy the problem.
If this does NOT resolve the problem the Regulator Hose may need to be replaced. Please contact Char-Griller Customer Service by Email [email protected], or visit www.Chargriller.com. You are welcome to complete a Support Ticket or Chat is available Monday through Saturday.