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Charming Charlie (33)
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Charming Charlie Frequently Asked Questions
Does Charming Charlie provide Free shipping?
Yes. Charming Charlie provides free economy shipping with a subtotal of $65 and over excluding taxes and after any coupons or promotions. If your orders is below $65, you will pay additional charge that will be calculated in your cart. And the delivery will take 5-8 business days. Business days are Monday through Friday only, not including holidays. An order confirmation email will be sent immediately after an order is placed.
When will my order ship?
Note that orders generally process within 2 business days, not including holidays and weekends. You will receive a shipment confirmation email with tracking information once the order has been processed. Please allow for up to 24 hours after the shipment confirmation email has been sent to be able to track the package.
What is Return policy of Charming Charlie for online orders?
If you change your mind, they offer returns online. Within 30 days, with tags attached, receive a full refund in the original form of payment. Sale Items and all Fragrance Items are FINAL SALE. Charming Charlie reserves the right to deny the return of any product. Please see their full return and exchange policy for more information.
What is Exchange policy of Charming Charlie for online orders?
Within 30 days, with tags attached, simply return your item by mail and re-purchase your new item. Charming Charlie.com is unable to offer exchanges. If you received an item as a gift, you will need a receipt or gift receipt to process your exchange. Sale Items and all Fragrance Items are FINAL SALE. Charming Charlie reserves the right to deny the return of any product. Please see their full return and exchange policy for more information.
How do I track if Charming Charlie has received my return?
They recommend that you keep a copy of the return shipment tracking information for future reference. If you have further questions about your return please contact them:
- For orders placed prior to January 28, 2021, please contact: [email protected]
- For orders placed after January 28th, 2021, please contact: [email protected]