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How to return?
The products they request to return need to meet the following conditions. Still in good condition, complete with accompanying certificates and warranties; not worn, used or modified, in the condition in which it was sold; and not damaged in any way. Except for "non-returnable goods", the goods or accessories you purchased at the branch store can be replaced once within 3 days from the date of purchase, together with the receipt, while maintaining the "original sale condition" at the original sales branch. The price-priced products and accessories are replaced at the original price, and you must make up for the difference between the new and old products. There is no refund for any replacement, and only the same type and the same pricing method will be accepted for replacement.
What kind of maintenance services do they support?
Anytime you want to inquire about product features or maintenance methods, you can contact their customer service department or visit a branch. From inspection to repairing jewelry, whether it's cleaning earrings, restoring bracelets or engraving on a diamond ring, they'll take care of your favorite jewelry to preserve its value and brilliance.
How should I care for my watch?
Since the watch maintenance service is provided by the manufacturer, you can go to their watch shop to return it to the original factory for processing, or go to the manufacturer's authorized repair center for inspection and repair.
What is their custom service like?
You have an exclusive customized service, starting from scratch and 100% customized by you.
Through one-on-one all-round professional consultation, you can understand your preferences for diamonds and styles, and provide professional advice throughout the process.
Choose from the Infini Love Diamond headed by a turner or the sparkling diamonds to suit your budget.
Free setting of exclusive birthstones and custom packaging.