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JTV Frequently Asked Questions
What is JTV's return policy?
They at JTV want you to be completely satisfied with your purchase. If you are not totally satisfied, just send it back in its condition “as shipped” to you within 30 days from the date of receipt for an exchange or a refund for the price of the item.
No returns will be allowed and all sales are final after the 30-day return period. In JTV’s discretion, items received within 31-90 days of the day of customer’s receipt may be accepted and, if accepted, will be subject to a 25% restocking fee.
They are unable to accept or process any returns received by them after 90 days from the date of customer’s original receipt of the item.
What is the process of return?
Complete the return form included as part of your invoice: Detach the top portion of the invoice and retain for your records. Select your reason for return, exchange or repair and include the form in the return merchandise package. The return form must be included in your return package to receive proper credit.
Package your return. If possible, use the original packing and completely remove or cover the original shipping label. Seal the package securely with packaging tape. Finally Ship your return.
What is covered under the limited warranty?
the loss of the luster or brilliance of your Moissanite jewel
chipping, cracking or scratching of your jewel
The warranty applies to the original consumer purchaser only and is not transferable.
No Jewelry Television representative or employee has the authority to make or imply any representation, promise or agreement that differs in any way from the terms of the Warranty.