Details
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What is their shipping policy?
Freight and handling charges support their team in their efforts to ensure that the products you ordered reach your front door. Freight is as follows:
All products below $20.00 are subject to domestic freight and handling charges of $2.99.
All products of $20.00 and above are subject to domestic freight and handling charges of $3.99.
International freight and handling charges vary by product and are usually higher than those in the United States. These fees will be calculated on the checkout page.
Please note: freight and handling charges may vary according to promotional offers or special pricing.
Once your order is shipped, you will receive an email containing its tracking information. The shipping time of each item you order will be different. You can find the latest shipping information and tracking links for each item in the order on the purchase page of your account.
- The estimated arrival date can also be found in the terms section of the sales page of each product. If your order is not delivered within one week after the expected delivery date, please contact their team.
- Some of their products are transported internationally. You can find the details of the shipping destination of a single product in the "shipping" section of the product page. All products provided at this time are transported in the adjacent United States.
What is their return policy?
They hope you like your purchase. If you are not completely satisfied, you can return the goods in the corresponding return window.
You can return any delivered items within 14 days after receipt. Log in and go to the purchase tab here and click "do you want to return?" And start your return process. Alternatively, you can ask for help here and write to their support team. Please note that the return freight will be deducted from any refund.
The returned goods must be in the original packaging that has not been used. The time required to deposit the letter of credit into your account is determined by the issuing bank. For more information, please contact your bank.
Note: Although most goods are eligible for return, some goods are final sales goods and are clearly marked on the sales page. The final sales items will never meet the conditions for return or exchange. In addition, there are some common exceptions to their return policy, such as health and hygiene items, perishable items, and all customized or personalized products for you. These products do not meet the conditions for return or exchange, and will be indicated on the corresponding product page.