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Clarins (50)
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Clarins Frequently Asked Questions
Can I get Free shipping at Clarins?
Yes.
They offer free Economy shipping with any order over $50. No coupon code is required.
Please note that this offer is only valid for orders shipped to addresses where Economy via UPS SurePost is available.
Note: Shipping fees are not applicable towards the order value needed to qualify for rewards or promotions.
What is Clarins Return Policy?
They wish to ensure your complete satisfaction while shopping on Clarins.com. and they will gladly accept your return purchased on Clarinsusa.com within 30 days of purchase.
Unfortunately, they do not offer exchanges. If you choose to return an item(s) from your clarins.com order, they ask that you cover the return shipping charges. They are unable to accept CODs (Cash on Delivery) for returned merchandise.
In case of damaged, defective or incorrect item, please contact them immediately for assistance at 866-325-2746 or by email.
Refunds are made to the original form of payment, with the exception of electronic Gift Certificates, in which case a new electronic Gift Certificate will be emailed to the original recipient.
How do I track my order?
To check the status of your order, please visit Track my order to look up your order status. All you need is the email address you used to place the order and the order number.
If you created a Clarins.com account, you have the option to log in to see your complete order history.
You can also access order tracking information directly from your shipping and delivery notification emails.
How does the program work?
Club Clarins is a points-based loyalty program. Members earn points by shopping for Clarins products on Clarins.com and in retail stores, spending on Clarins Spa services, and participating in select brand activities. The more points you earn, the higher your tier and the more benefits you enjoy—including an even more exciting selection of full size product rewards! Explore all the benefits.