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What is their shipping policy?
Clovia offers free and express service for orders. They try to ship most orders from their warehouse within 24 hours after order confirmation. However, each location has a different delivery time range promised by the express partner. You can view the estimated delivery time of the order in the estimated delivery widget in the product page. They currently do not ship Clovia's collection internationally. Some locations in India are serviced by India post. If a cash on delivery order is shipped through India Post's VPP service, India post may charge an additional fee of 5% of the invoice amount, which will be charged by the local post office at the time of delivery.
How do I return an order I have placed?
You can return your order within 15 days of delivery. Please follow these steps to return an item.
Click on the "Return/Exchange" link for your order in the "Order History" section of your "My Account".
If you are a guest user, please fill in your order details on the tracking order page. Follow the steps given here.
Click on the return link, state the reason for the return, select the refund method and confirm the request.
Once the return request is made, they will ensure priority processing.
How do I return an item?
Please note that returns cannot be processed if any items (including returned gifts) are found in used or damaged condition or if tags are missing. Or if any of the accompanying gifts are missing.
Simply place the unworn, unwashed item in its original packaging with all tags attached.
Use bubble wrap to secure and protect the box and products inside. Enclose your invoice inside.
In addition, please include any Clovia Collectibles gifts or any other free gifts (e.g. bras/camisoles/makeup/panties/extra bras, etc.) that you received with your order during various promotions.
If you also choose not to return returnable gifts, then a nominal fee for these items will also be deducted from your refund amount. The deductible amount for each gift item will be noted on your invoice.