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What are the conditions for obtaining refund?
Ursa Minor, the company behind CopyTrans, offers a straightforward 30-day refund policy.
If you are not satisfied with the CopyTrans program you purchased, please email them providing your purchase details (email address, full name or invoice) and the reason why you want to be refunded.
You will be granted a full refund in the following situations:
the program was not activated;
the program was activated, but you didn’t use it (please provide us with your log files for review);
there was a technical issue with the program that we cannot fix or advise on (please provide them with your log files for review);
the same program was unintentionally purchased twice in a row;
you’ve purchased the wrong product and already bought the right one;
you have upgraded to 7 Pack and wish to refund your first purchase.
What are the exceptions for refund?
the purchase took place more than 30 days ago;
the program was activated and used, but then you decided that you do not want it anymore;
you bought CopyTrans 7 Pack and want to return it because of a specific program. CopyTrans 7 Pack is a special offer, which entitles their users to a considerable discount, and as such it is not refunded.
Can I get technical assistance from Copytrans?
Yes. All the Products are 100% success guaranteed.
Ursa Minor provides Users that purchased a license with technical support by email within 24 hours.
If in spite of the support team’s assistance, one of the Products fails to fulfill its purpose, Ursa Minor will refund you within 30 days of purchase, in compliance with the company’s Refund Policy.