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Coutie.com Frequently Asked Questions
What is their return policy?
Their return guarantee entitles you to return the product for any reason within 14 days of receipt. You have the right to open the package and inspect the contents, but the product must be returned in unused condition. All original packaging, price tags, etc. should be returned with the product and should not be tampered with. When mailing your return, please ensure that you complete and attach the return form that has been enclosed. If you do not receive it or if it is missing, please contact us. Shipping costs will not be refunded. This applies to the original shipping cost of your order as well as the return shipping cost. In the case of an exchange, the altered item will be shipped at no additional cost to you. Refunds will be made within 14 days of receipt of your return of the original method of payment.
What is their shipping policy?
They ship worldwide using DHL Express. Shipping times and prices are calculated at checkout. Tariffs and taxes are calculated at checkout based on your shipping address and order value. This price is guaranteed and no additional charges apply at the time of delivery. Tariffs and taxes are non-refundable. All orders over RMB 2,400.00 will be shipped to China for free.
What happens if I want a refund?
If you want a refund, they have paid you all the money they received from you, including shipping costs (except for additional costs incurred due to your choice of a delivery method different from the cheapest standard delivery method they offer), within fourteen days at the latest from the date they received your notice of cancellation of this contract. For this repayment, they use the same payment method you used in the original transaction, unless you expressly agree otherwise; in no case will you pay for this repayment. They may refuse repayment until they receive a return or until you provide proof.