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Cover FX Frequently Asked Questions
How long will it take to receive my order?
Standard delivery ships FedEx SmartPost (US orders) and DHL International Direct (CA Orders). US orders will arrive within 3-10 business days and CA orders will arrive within 7-11 business days. Please note: shipping time excludes our processing time of 1-2 business days.
What are my payment options?
They accept American Express, MasterCard, PayPal, Amazon Pay, Apple Pay and Visa for all orders. Only authorized purchases will be processed and shipped.
What are their return and exchange policy?
Unopened or gently used products purchased from coverfx.com may be returned for refund or exchange within 30 days from the date of purchase. The original shipping fee is not refundable. The customer is responsible for the return shipping and handling fees. Please note that they do not accept returns or exchanges for used products or products purchased at retail stores.
Are there shipping delays due to COVID-19?
Updated 3/17/2020: They are currently not experiencing any delays in shipments due to COVID-19. They will continue to monitor the situation and alert their customers if anything changes.
Does Cover FX offer free samples?
They offer up to 3 free samples on all orders — select samples at checkout. Please note: they do not ship samples without a purchase.
Why does my Powder Brush lose color when I wash it?
The Natrafil fibres in the Powder Brush are tinted black to create a uniform look (this is also standard practice with natural hair fibers, especially goat hair). The residual color will darken rinse water during the first few wash cycles of the brush. This is expected and is normal and does not affect the quality of the brush in any way.
Do their products contain Mica? Is it ethically sourced?
Yes, they use finely milled mica as a clean alternative to talc in many of their powder products. They also use it in their luminous finish products to impart a radiant shimmer.
Their ingredient suppliers have confirmed that the mica they use is ethically sourced without the use of child labor. Cover FX cares sincerely about this issue and is committed to transparency in all that they do. They are strongly against unethical sourcing and child labor of any kind.
Can I earn points on past purchases?
Yes, if purchased on coverfx.com they will update your account with your previous purchases. However, purchases from other retailers are not eligible for points.