Cremoly.com Frequently Asked Questions
How long will it take to receive my order?
Your order will be shipped within 1-2 days after being placed. Custom-printed items will take additional 7 days to process. Once your order is being shipped, you will receive an email confirmation with a tracking number that will allow you to trace the shipment of your order.
How long does it take to receive the refunds?
Refunds will be processed within 3 to12 business days upon receiving your return at the warehouse. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your account.
How to clean and maintain the mask?
Before your first use, completely hand wash the mask using any soap and immerse it in boiling water for a few seconds. Allow to fully dry before using.
Do not use washing machines or drying machines for they will damage the mask's filter layers.
To wear, extend the two straps of the mask and place them behind the ears with the white cotton layer facing inwards and adjust the metal nose bar, fitting on the chin. Adjust the tension of the straps if necessary.
After 10 hours of continuous usage, gently wash the mask by hand or scrub with a soft brush and clean it by immersing it in boiling water for a few seconds. Hang it up to dry and do not wring water from the mask.
What is masksup made of?
Their reusable mask has four layers with a microfiber outer layer, a skin friendly cotton cloth inner layer and most importantly, two layers of filter media sewn into the middle of the mask: a highly efficient particle filter composite and natural latex layer. Masksup is also printed with safety for respirator inks and dyes.