20% Off Creoate Coupon codes & Promo codes | Apr 2025

My parcel is lost, what should I do?

They're sorry to hear that. Please get in touch with them with the order ID and tracking number and they will follow-up on the matter with the courier and the supplier.

Do I need to use all my trade account limits in one order?

• No, you can use your account limits in different orders. If you used a partial amount of your account limit, you can use the remaining credit for your next order. Remember, if you pay sooner you will be able to add back the limit you used before.

• You can also buy above your limits, and you'll see the amount difference to pay upfront at check-out.

Can I pay my invoices before due date?

Yes, if you'd like to pay off your invoices sooner you can do so by clicking on the "Pay Now" button. Paying your invoices before your due date lets you add back the limit you used before.

How do I pay for orders?

• All retailers are eligible, at their discretion, up to 60 Day Payment on Account. You will receive an invoice upon ordering with subsequent reminders until the invoice is settled up to 60 days. Spending limits apply. However if you would like to pay off your invoices sooner you can do so by clicking on the "Pay Now" button.

• Payments can be made by bank transfer or credit card through PayPal.

How can I apply for an increase to my account limit?

You can apply for an additional limit increase at any time. They base the limits they provide on your current business information, with the goal of extending the right limit for your buying needs.

Can I request samples to suppliers?

They advise against it as your parcel might get stuck it customs and returned to sender. The reason behind is that they organise the shipping for their suppliers and the paperwork needs to match the exact contents of the parcel.

Do I have to pay DDP?

Yes and No. For domestic shipments DDP does not apply. For all cross border shipments, you'll see this fee before you check-out. DDP stands for delivered duty paid. This cost is only applicable to cross border shipments and paid to customs. They collect this money when you're checking-out and pass it on to customs directly so you'll get your parcel hassle free.

My coupon shows an error, what should I do?

This usually happens if the coupon has expired or if the discount conditions are not being met. The error shows the reason. If you need further help, please get in touch with them.

How long can I get my refund?

Complete a returns form online and ship the goods to their warehouse partners around the globe. Goods must be returned within 60 days from the order date.If you have already paid, a refund will be issued to your account once goods are received and verified. If you have not yet paid, the items will be deducted from your final invoice. You only pay for return postage. This does not affect your statutory rights in connection with faulty items.