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Cross Frequently Asked Questions
What is their return policy?
If you are not completely satisfied with your purchase, please send it back to them within 30 days of purchase for an exchange or refund. If you do not have a return form, please securely package the item and include the completed return form provided with the shipment by calling 1-800-282-7677 to obtain a return label. If they do not receive your product, they will not be able to exchange or refund it. They do not accept any engraved or custom orders. They do not accept returns of any custom items, such as engraved or recessed items, for refunds or merchandise exchanges.
Does CROSS support warranty?
Yes. To maintain your trust in them, Cross products are unquestionably guaranteed against mechanical failure. Writing instruments are backed by a lifetime mechanical warranty. Cross brand leather accessories and magazines carry a two-year warranty. AT Cross has the right to determine if the item is defective and may choose to replace it with a similar or equivalent item. If a replacement is required, the defective item must be returned to AT Cross at the customer's expense (shipping and insurance), plus handling charges. It is recommended that the customer purchase loss or damage insurance at the time the product is shipped to AT Cross. Cross cannot replace a product it has not received without proof of shipment.
What is their shipping policy?
On Cross.com most Free standard shipping is available on most orders of $50 or more. They ship standard (non-engraved or non-gift-wrapped) stock orders received by 2:00 p.m. [EST] Monday through Friday within three business days; stock orders for engraved or gift-wrapped items usually ship within 5 business days. They will clarify the status of your order at each step. Please wait up to 5 additional days to receive your order.