35% Off Industry West Coupon Codes | Apr 2025

What is their shipping policy?

• Due to the challenges posed by COVID-19 and its impact on the global supply chain, some items need to be restocked and shipped longer than expected. They will continue to strive to make their customers as transparent as possible. Please email to [email protected] If you have any questions.

• Unless otherwise stated in the product description, the goods in stock will be delivered within 7 to 10 working days after you place an order.

• The products ordered late need a delivery cycle of at least 16 weeks before delivery.

• Smaller packages will be sent by small package carriers (such as USPS or UPS), or sometimes through their shipping partners, depending on size. A horizontal bar stool can carry small parcels, while a larger single armchair can carry goods.

• Roadside delivery is pre arranged with their freight partners and is available in 48 neighboring states. For orders shipped to Canada, please visit industrywest.ca.

• $50 and under = $12.95, $50.01 - $100 = $29.95, $100.01 - $200 = $49.95

  More than $200 = 12.5%. * Certain large items will also incur an additional $99 handling fee.

What is they shipping process if I placed muti-orders?

If your order contains multiple items, they usually wait until your entire order is in stock to ensure a delivery fee and delivery date. If you want to ship more than once, please contact their support team: [email protected] And make sure to include your order number for reference.

What is their refund policy?

• They urge the customer to open and inspect all products within fourteen (14) days after receipt. If you report any problems within the first two weeks, they will be happy to accept your reply. Please refer to their warranty policy for details.
• Please note that the original freight is not refundable.
• Goods must be returned as is. Please note that you will bear any return freight. Once they receive the goods, they will charge a 10% restocking fee. Unfortunately, if there is any evidence of excessive wear and tear, they cannot accept the return of the sold goods, or issue a letter of credit or exchange *.
• *They defined "normal wear" as fading over time, seat cushion dents after one year, leather relaxation and / or stretching, etc.
• If you have any concerns or problems, and you are not sure whether this description is consistent with your experience, please contact them and they will solve them together.
• If the order is rejected due to damage at the time of delivery, please email to them Inform them of their refusal so that they can proactively resolve any needed replacement.