FlexiSpot Frequently Asked Questions
What is shipping policy?
They offer FREE shipping to the contiguous 48 states in the US for most products. Most of their in-stock orders are shipped out in 1-2 business days. Delivery time within the US is 3-6 days. Shipping time may vary due to COVID-19.
For back-ordered items, kindly check the selections carefully when placing an order, as the shipping time frames are constantly updated in real-time.
Your transit time and carrier may vary. Some products are shipped in separate packages and may have different arrival times.
What is return policy?
All items must be returned in their original factory packaging and in "like new" condition.
Items returned in other than "like new" condition will be subject to a 10% restocking fee. The restocking fee will be deducted from your refund.
A Return Merchandise Authorization (RMA) number is required for all returns.
Returns are processed and credited within 7 to 10 days of receipt.
Returned items are subject to inspection prior to issuing a refund.
You'll be responsible for shipping the products to the return address provided with the RMA number.
All returned items must be disassembled and repackaged as they were originally received. Items not returned in this condition may be subject to additional fees.
They strongly suggest using a traceable and insurable shipping method when making your return. They are not responsible for returns lost or damaged in transit.
What is order cancellation policy?
If you want to cancel your order, please email them at [email protected] or call us at +1 (855) 585-5618 (9am-5pm PST, M-F) within 1 hour of placing the order and before 12pm Central. They will issue a full refund if the order is canceled and the product has not yet shipped. If one hour has passed, the order will be processed for shipping and on-time delivery. At that point, it cannot be canceled and will need to go through the Return Merchandise Authorization (RMA) process. Shipping costs for returned merchandise will be deducted from your refund. If you refuse delivery of an order, FlexiSpot will deduct the cost of shipping from your refund.