Details 12/31/2025
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Details 12/31/2025
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Details 12/31/2025
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GelPro Frequently Asked Questions
How is the order shipped?
Gelpro comfort Mats are delivered to your door by FedEx.
After the order is shipped, you will receive FedEx's tracking number by email (if you provide an email address). FedEx will not ship to the P.O. Box. They can send it to most apo addresses. Fabric samples: Their fabric samples are shipped through the U.S. Postal Service. USPS will be delivered to P.O. Box.
How can I return the GelPro Elite Mats?
If you buy from a retail store: if you are not satisfied with this product, please contact the retail store that purchased the product to learn more about its return policy. Gelpro does not accept returns and exchanges of goods purchased from other retailers. If you want to know about possible defects, please email to [email protected]. Please be sure to include your return contact information. The buyer shall be responsible for all freight for return and replacement not caused by the warranty defect or wrong shipment of let's gel, Inc.
What should I pay attention to when I return the GelPro Elite Mats?
If you have an account, you can go directly to my account and click "purchase history" to access the order you want to return. They will provide the return label, and the label fee will be deducted from your refund.
if you don't have an account, you can click my account and click new customer. Create a new account and send an email to [email protected] Notify them of your new account and wish to return the order. After receiving the reply from the gelpro representative, you can process your tax return online in my account.
When processing your return, please make sure to include the reason for the return.
What payment methods does GelPro accept?
They accept visa, MasterCard, American Express, discover and paypal standard and paypal credit.
Does GelPro provide samples of various designs?
Yes, they provide samples of coated polyurethane materials. Because the colors on the computer monitor may be different, if you want to ensure that it is perfectly coordinated with your space, they recommend that you order a sample before ordering the mat. Please note: some samples are only applicable to some product lines. You can type the name of the pattern in their search bar, which will display the styles available in the pattern.
What kind of shoes can I wear on the mat?
They only recommend wearing flat shoes. For example: tennis shoes, ballet flats, flip flops, wedge shoes. Don't wear high heels (especially stilettos) on the mat. These sharp heels may damage the surface of the mat. Shoe perforation is not covered by warranty.
How is my order status?
The estimated delivery date can be found in your order confirmation email. You can also click "my account" in the upper right corner of their home page and follow the instructions to view the order status. When your order is shipped, you will also receive a delivery notification email containing the FedEx tracking number.