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How do I change the address or cancel your order?
They make every effort to complete the order as soon as possible. Once you submit your order, they will begin processing your order immediately and they cannot cancel, edit addresses or add/remove items. Once you have received your order in the mail, simply return any items you do not wish to follow their return process.Can I make a return at Dead.net?
They offer returns for Most items receive shipping within 30 days. In order to get a refund: items must be in new condition and returned in proper packaging to ensure re-sale, CDS, vinyl records, cassettes and DVDS must be unopened and still in their plastic wrap. Clothes can't be washed, can't be worn.
Can I make an exchange at Dead.net?
Unfortunately, they don't deal with swaps. Please review the return scenario above. Once your return has been processed, you can always come back and order a replacement.
How long can I get my orders at Dead.net?
As their carriers face increasing capacity challenges, the listed shipping schedule is their goal, but in the meantime, please allow additional time for transit and tracking updates. they are working hard to make your order as quickly and safely as possible!
Most of their stock orders will be processed within 1-5 business days (M-F), regardless of the shipping method chosen during checkout. However, some orders may take a little longer than normal processing time. they are processing all orders as quickly as possible and will notify you automatically via email once your order is shipped.
How do I keep track of my order after it ships?
Once your US/domestic order is shipped from their warehouse, you will receive a shipping confirmation email, along with tracking information. If your order is not received within 24 hours of shipment, please check your spam folder or contact them via their contact page for assistance. In addition, you can view the status of your order by clicking the Order Status link on the footer menu of this page and entering your order number and the relevant email address of the customer account.
Unfortunately, they are unable to provide tracking of international orders or post office boxes at this time.
When will my pre-order ship?
What is the quality and bit rate of MP3/ digital file download?
Please review the product description for details on the specific bit rate of your digital download. Some of the downloads they offer are available in different formats. In most cases, MP3s generated from this storage are typically 256K bit rate, a compression rate that balances manageable download sizes with high quality audio.