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deBebians Frequently Asked Questions
What is their return policy?
If for any reason, you are not completely satisfied with your purchase, you can return any non carved, non customized, non laboratory grown diamond items within 30 days after delivery to get a refund. All items must be kept in original and undamaged condition. They cannot accept the return of worn jewelry. Please note that a purchase fee will be charged for each returned item, and there will be no refund of the return freight.
*Please note that all carved and / or custom jewelry cannot be accepted as a return. All laboratory grown diamonds are ultimately sold.
How to return?
Please click to download their RMA form. (the RMA form is PDF and can be opened by downloading the free adobe reader.) If you need any help in completing the form or have any questions or concerns, please call their office .
When packing the order, please ensure that the goods are safe, including all original documents and complete RMA form. This includes invoices, complete RMA forms, original diamond grading reports (if applicable) and jewelry boxes. If the original jewelry box is not returned, the cost of the box will be deducted from your refund (US $30 per unreturned jewelry box).
- Debebians prefer FedEx or ups and need to sign when delivering. If you choose to use the post office, please insure the parcel, send it by registered mail, and sign when you send it.
- Once the package arrives, they will check the contents of the item and verify the condition of the item. The L / C will be opened within 2-3 working days. The letter of credit will use the payment method of the original order.
What is their transportation policy?
All packages shipped by debebians are insured at full retail value. The free delivery method used is determined by the value of the item. All items must be shipped to the actual billing address listed in the credit card company documents.
For exceptions to this rule, see the instructions listed below under alternate shipping address. All items are shipped free of charge by debebians. However, all orders are eligible for shipment upgrade. Please refer to the following table for pricing.
Please note that if you ask them to resend the FedEx package, you will charge $15.