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Return Policy
Ready-Made Frame and non-customized packaging returns in perfect condition (no used merchandise) are accepted within 14 days of delivery.
All returned items must be repackaged and returned in their original packaging and condition. Please note that any return is subject to a 25% repackaging and restocking fee.
Order Cancellations (for items that have not shipped)are subject to a 20% restocking fee (for non-custom items) or a 50% cancellation fee (for custom items).
Shipping Policy
Frames are made by hand and ship within 7-10 business days.
If you have a specific deadline, they recommend a 5-7 day buffer in the event of any unforeseen circumstances, such as shipping damage or weather delays.From October through December, please allow for an extra 2-3 business days of processing time.
The tracking number will be active within 24 hours.
For all products are custom made by hand and ship within 7-10 business days (folios, folio boxes and mats) or 10-15 business days (albums).
If you received your order damaged, please save all packaging materials and damaged goods before reaching out to customer service within 5 business days.
What can I do if my order is damaged?
Please make sure to immediately inspect your package upon arrival. If product damage or imperfection is found or suspected, please follow these steps:
Save all packing materials. This includes inner and outer boxes and everything inside.
Take pictures of the damaged product and outer packaging box.
Notify us within seven (7) business days of delivery via this form. Please provide photos of the damage, your order number, the quantity and style of frames with issues, and a description of the issues.