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What if I miss delivery of my shipment and it is returned to sender?
Please note if a shipping company attempts delivery, is unable to complete it, and your item is returned to sender, the resulting shipping cost (both directions) and a 20% restocking fee will be deducted from your refund. Additionally, your refund may experience delays while they work to manually track your shipment, obtain the shipping costs, and submit your refund.
How will they ship my order?
The majority of our smaller items are shipped via FedEx parcel, while their larger furniture pieces are shipped via freight through Diligent Delivery Systems. For parcel shipments, you should receive a tracking notification once your order is shipped. For freight shipments, you will receive a tracking number when the shipment is moving within North America.
When will my order ship?
Shipping times vary for each product and manufacturer. Please refer to the lead times quoted on each product page for a more accurate estimate. Their quoted lead times are estimations based on the historical average lead time and their most recent stocking information from the manufacturer. Backordered items are indicated on the product page as well as your order confirmation.
Do they offer “White Glove” delivery?
"White Glove" delivery service is available for most orders. This service includes pre-call to schedule appointment, inside delivery, unpacking, product assembly (if specified), and removal of all packaging materials (if specified). Danish Design Store works only with the best in the delivery business and have established partnerships with experienced van lines, specializing in high-end furniture deliveries to ensure you receive the highest level of service.
Do they pay for return shipping?
Unless otherwise specified, we pay for the initial shipping on all orders over $75. Our customers pay for shipping and any other associated costs on returns. Any shipping charges assessed when placing an order should not be used as an estimate for return shipping costs.
Do they have a price match guarantee?
Yes, 100%. Be confident that you will not find a lower price, or better service. If you find an identical product offered online for a lower price, they will gladly match it.