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What forms of payment do you accept?

They accept Visa, Mastercard, American Express, Discover, PayPal, Google Pay, and Apple Pay. Apple pay requires a Safari browser. For additional payment options, including wire transfer, purchase orders, and ACH, please contact them. Note that when you add a card, they may send a temporary pre-authorization request to the issuing bank. This pre-authorization charge is immediately released by DigitalOcean but may take a few days to clear from your card depending on the bank.

How do I remove my card from the account?

To remove a credit or debit card, click the “...“ menu of the card, then click Delete. In the Confirm Delete Card window that opens, click Delete to remove the card. You cannot remove a card if it is the default payment method for your account or if it’s the only card left on your account.

I got a $100 credit when I opened an account. When will my card be charged?

Your card will be charged only after you have utilized the free credits. For example, if you received a $100 credit for 60 days, then that $100 credit is automatically applied to your account. If you spend $25 in that timeframe, then your card will not be charged. If you spend $300, then the $100 credit would be fully utilized and your card will be charged only $200. Since the credit is valid for 60 days, you won’t be able to use any remaining credit after 60 days.

What if I use my Droplet for less than a month, would I still be charged for the whole month?

You will never be billed more than the monthly cost of your Droplet. All Droplets are billed hourly up to a monthly cap of 672 hours (the number of hours in 4 weeks). If you use your server for fewer than 672 hours during the month, you will be billed for each hour that you used it. If you use your server for more than 672 hours that month, you will be billed at the monthly cost. For example, if you spin up a $10/mo Droplet and use it for 336 hours, then you would be charged $5 (going by the hourly rate). If you use that Droplet for 700 hours, then you would be charged $10 (capped at the monthly rate).

Why am I billed for powered off Droplets?

When you power off your Droplet, you are still billed for it. This is because your disk space, CPU, RAM, and IP address are all reserved, even while powered off. Therefore, charges are made until you destroy the instance.