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Diptyque Frequently Asked Questions
Does they ship to Canada?
They do offer shipping to Canada. For this, simply select "Canada" as the country when entering your shipping/billing addresses on their US Site. Please note, shipping and custom fees are added during checkout for Canada orders.
How long is the delivery time?
Delivery time with Ground Shipping takes 3-7 business days within the US, however they also offer Overnight and 3-Day services. The estimated delivery date for your order will be displayed at checkout.
Does Diptyque ever go on sale?
The infamously pricey cult-favored brand almost never goes on sale, so if you're hoping to stock up on a few to give as gifts—or, let's be honest, keep for yourself—they recommend moving fast.
How can I locate my ups tracking number?
When your package ships, you will receive an e-mail with your tracking information to the address entered at the time of the order. If you do not receive this, please contact Customer Care.
How to find my order confirmation?
Your order confirmation will be sent to the email entered at the time of the order within an hour of purchase. If you do not see the confirmation, please try checking your junk, spam or promotions folders.
How do I update the shipping or billing address on my order?
The billing address on an order is unable to be updated after the order has been processed. Rest assured, they do not include a receipt within the parcel and it will only be sent to the email entered at the time of the order.
For all shipping address alterations, please contact Customer Care.
Please note, changes to your account information will not impact orders placed prior to this update.
What does Diptyque smell like?
Smells like: Faintly burning incense
For something more subtle, try Diptyque Ambre candle. It's warm and woody with a little spice. Imagine you can faintly smell your neighbour's burning incense. It also comes in a stained cognac-coloured glass jar too.
Is Diptyque a luxury brand?
St Germain Diptyque is a luxury French fragrance brand. Based in Paris, the company produces eau de parfum, eau de toilette, scented candles, and perfume oil diffusers.
Is Diptyque a French brand?
Diptyque is a French perfume house famous around the world for its signature candles and exceptional fragrances. Drawn together by a shared creative vision, friends Christiane Gautrot, Desmond Knox-Leet and Yves Coueslant opened the first Diptyque store in Paris on 34 Boulevard Saint-Germain in 1961.
Why is Diptyque perfume so popular?
Like the fragrances designed to be worn, the scents of Diptyque candles have a strong emotional character. Olfactory families created by the house are five, and create sensory spaces on woody, fruity, floral, herbaceous and spicy notes.
What is the meaning of Diptyque?
Diptyque – from the Ancient Greek 'diptychs' – refers to a painting or a sculpture made up of two panels, or parts.) Before long, the objets and textiles were joined by candles, expressing the trio's love of all things scented.