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What are the shipping methods provided by Lancôme?
APO/FPO and PO Box orders will be shipped via US Postal Service Priority Mail, please allow 10 to 12 business days for delivery. Due to USPS shipping regulations, certain restricted products cannot ship to these locations (see Restricted Products below for a complete list).
Orders shipped to Alaska, Hawaii and the US Virgin Islands will be shipped via US Postal Service Priority Mail (no PO Box/APO/FPO addresses), plus an additional surcharge will be applied;
Orders containing any Restricted Products will instead be shipped using standard USPS, please allow 4-6 weeks for delivery.
Orders shipped to Alaska, Hawaii and the US Virgin Islands will be shipped via US Postal Service Priority Mail (no PO Box/APO/FPO addresses), plus an additional surcharge will be applied; please allow 10 to 12 business days for delivery.
they do not ship outside the U.S. at this time (with the exception of APO/FPO addresses and the U.S. territories).
Can I get the detailed tracking information?
After verifying your order and payment, Lancome will send an initial email about your order information.
Then, once your order has been prepared and sent, you will also receive an e-mail confirmation of the order sent.
By clicking and entering the package number and email address, you will get the detailed information about your order.
Can I return a product that I'm not satisfied?
Items purchased from lancome.com, must be returned to lancome.com. Simply complete the Return Form attached to the bottom of your invoice with the information requested.
Pack the item(s) to be returned, along with the Return Form, in the original package if possible. Peel off the Return Label and adhere it to the return package. Returned packages must be returned prepaid, to the address on the return label.
For additional help call their toll-free Customer Service number: 1-800-LANCOME (1-800-526-2663), option 1. Their customer service representatives are available to help you.
Free returns valid on any order which contains a foundation or fragrance product that was placed on or after May 10, 2012. Please contact customer service to request the return label. Free returns is not valid on gift set purchases that include a fragrance or foundation item.