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How to check the status of my order?
After placing your order, you will receive an email with a designated username and password.
You may use them to log into your account, where you can track the progress of your order.
You can quickly navigate to this page by clicking here.
How long does it take to ship my order?
Typically, their orders do arrive by the date provided, but time requirements for the printing process or failure to provide high quality, camera ready artwork may cause your order to arrive later than originally estimated.
Please select a rush delivery option in the shopping cart if you require a guaranteed delivery date.
Does Discountmug offer coupon codes?
Yes. They send weekly specials and coupon codes to their subscribers.
Please subscribe to receive their special e-mail offers. They may occasionally offer special pricing and/or free shipping, however these discounts will not be honored on orders that have already been placed.
Coupon codes are applied to merchandise total only and may not be combined with Mug Bucks or any other Promo Code.
What is the return policy?
The industry standard for customized products dictates a no return and a no refund policy.
However, if an order is not well received due to an error on their part, they will reprint the order and ship it Ground Service. When an error has been confirmed, (upon following instructions under “Place a Ticket/Customer Service”) they will make every attempt to promptly reprint the order.
They will process the reprint order exactly as you had originally requested plus any necessary corrections. The product, logo/artwork or imprint color cannot be changed when processing the reprint unless pre-approved by them.