Promo Detail: Customers can enjoy free shipping on orders over $25.
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How does rush shipping work, I see standard and express does rush go same day if after a certain time?
If an order is placed before 2PM it ships out same day. This is true for all shipping options. Standard shipping refers to the shipment of products through the post office and can typically take 5-10 business days. Rush shipping is through the post office as well and usually takes 4-5 business days. As for Fedex its simply the choice of carrier and it can be between 2-5 days
What payment options are accepted?
They accept most major credit card company options such as: Matercard, Visa, American Express, Discover.
They also accept PayPal, Amazon Pay and FSA cards (please rememer to submit them to your list).
Can an order payment be split?
Unfortunately, at this time they do not offer the option to split payments.
Can I pick up my order from store?
Yes, you can pick up your order from their warehouse in Brooklyn, NY. Note: Online ordering is not included in this option. To place an order for pickup, please call customer service at 800-982-0939.
How does Discount Surgical Stockings ship my orders?
Their system automatically chooses the most efficient shipping method from UPS, USPS or FedEx to ensure your order arrives as quickly as possible. Discount Surgical does not charge a handling or packaging fee.
PLEASE NOTE: UPS and FedEx do not handle or deliver packages on weekends (Saturdays & Sundays). USPS does not handle or deliver packages on Sunday.
How long does the return process usually take?
Generally, there is about a 2 week turn-around time.
Time may vary due to distance & shipping option customer decides to return with.
All returns are processed in the order they are received.
Please keep any tracking information as added proof of return.
Can I cancel an order due to ordering incorrect size and then reorder correct size?
Unfortuneately, once an order is submitted a change cannot be made. If called immediately after the order is placed the most they can do is cancel and refund.
What should I pay attention to when I make a return?
All items are brand new/first quality - fully functional direct from the manufacturer. They are always tested, inspected and evaluated prior to shipment.
Please inspect your merchandise for any defects, and try them on to ensure correct size when they first arrive. Products cannot be returned or exchanged after 30 days of invoice. Products that have been worn and damaged due to consumer negligence may not be returned.
All products must be returned in original manufacture packaging. Garments with pet hair, Smell of cigarettes, or any other odor may not be returned.
You may try on the garment - If the product looks more than tried on there will be, a restocking fee issued of 20% or possible refusal of the return. Return Merchandise Authorization Numbers are ONLY Valid for 2 weeks.
What do compression socks do?
Medical Compression Garments prevent swelling. They provide comfort - there is less pain. They promote circulation of blood in your limbs. They prevent some of the problems associated with poor circulation, such as leg ulcers. They prevent blood clots from developing in your leg. They prevent the creation of problems associated with thrombosis disorders such as varicose veins.