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Dog.com Frequently Asked Questions
Can I track my order online?
You may track your order by accessing your online account and viewing the order status and tracking information in the order history details.
Once the order ships, a Shipping Confirmation e-mail is sent to you with the order details and tracking number. Economy shipping orders cannot be tracked.
Must I pay sales tax?
Orders shipping to Missouri, New York, and Pennsylvania will be charged sales tax and tax on shipping and handling.
They recommend you check your state's tax regulations for online purchases, as Dog.com is not responsible for individual state sales tax collection except as noted above.
What is an Oversize charge?
Products that are considered to be oversized due to the weight or dimensions of the shipping box will be shipped by Economy or Ground per requirements of the shipping service provider.
An additional charge per oversized item will be added to the shipping charges due to the increase in cost by the shipping service provider for larger or heavier items.
Must I sign for my delivery?
Signature is required for Motor Freight; however, signature is not required for other shipping methods.
Thorough inspection must be made upon delivery and all damage noted on the delivery receipt.
If an item is damaged, delivery should be refused and Dog.com must be notified immediately. You must save all shipping and merchandise packaging.
How do I report a damaged or defective product?
Call Customer Service at 1.888.809.0751 immediately upon discovering any damaged or defective item. You must save all shipping and merchandise packaging.
Who do I call if my merchandise arrives broken or damaged from the carrier?
If your order is broken or damaged, refuse delivery (if possible) and call Customer Service at 1.888.809.0751. You must save all shipping and merchandise packages.
Please have pictures available of the box how it was received, and of all items, packing materials, etc.