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How Do I Return Something?
- Step1: Send a Return Request by Sending an email to Dooxi Customer Service Team ([email protected]).
- Step2: Their Customer Service Representatives will give a response to your request within 24 hours.
- Step3: After shipping the package, request the “Tracking Number” of the shipment from your Local Post Office. Remember to inform their Customer Service Representative through email that you have shipped the package and provide them with the “Tracking Number”.
- Step4: Once they receive the package, they will process a refund for the item(s) within 1-2 business days.
How can I track the shipping status of my order?
They have developed the industry-leading system of easily tracking the fabrication status online in your account with dooxi.com. You can also track the shipping status by email after they send out your products to your address. It is easy and fun!
What if courier company fails to deliver my products as scheduled?
This does happen from time to time, though pretty rare. If this happens, please contact courier company for updated time of delivery. Though legally they are not responsible for the delay, they still will track or phone call courier company for updates. The worst case is that they will re-ship to you.