10% Off Dylanlex Coupon Codes | Apr 2025

When will I receive my order?

• Upon placement of an order and receipt of that order by DYLANLEX and/or Marketplace product customers will be sent written confirmation via email. 

• Please check spam folders if emails are not received within 24 hours. Any alterations to that order will also be confirmed with the customer via email notification. Once an order has been shipped, customers will receive a confirmation email with the tracking number. 

• Given the handmade nature of their products, items that become sold out may not become available again for a few weeks. 

• They appreciate your patience. DYLANLEX reserve the right to cancel and refund any order, at any time, for any reason.

Do I need to sign for my delivey?

• While reviewing the shopping cart page at the beginning of the checkout process, checking the box marked “Require signature for delivery” will indicate that the shipping provider (often UPS) must require a signature or other acknowledgement of receipt prior to leaving the package at its destination. 

• DYLANLEX is not responsible for packages lost or stolen after the package is confirmed delivered by the shipping provider. If “Require signature for delivery” is not selected, the customer is agreeing that packages may be delivered and left even when a recipient is not present, and such packages will have been delivered per the shipping provider's standard confirmation. 

• If “Require signature for delivery” is selected, and for some reason the recipient is unable to provide a signature or other acknowledgement and delivery is delayed as a result, it will be the customer’s responsibility to arrange delivery or pickup from the shipping provider using the tracking information provided by DYLANLEX.

What if the products I purchased went wrong?

• DYLANLEX will repair any jewelry product from the DYLANLEX product lines within 16 weeks of the items purchase that has incurred damage as a result of normal wear and tear, and reasonable use. 

• However, in order for the repair to be performed, all components, pieces, crystals, and parts must be provided by customer. 

• Since all DYLANLEX items are handmade, some variation may occur. 

• If damaged components must be replaced, they will be replaced with components as close to the originals as possible, at the discretion of DYLANLEX.

How to make a return or exchage?

• To initiate your return, you will be taken to an automated returns and exchanges form. Completion of the form will initiate your claim into our customer service system, as well as guide you through the proper steps necessary to process your return. 

• Simply click the link below, follow the on screen instructions, and answer the questions as they appear.

• After submitting the completed form, you will be redirected to a confirmation page. You must print that confirmation page, and include it in your return package. 

• That confirmation sheet will allow DYLANLEX customer service to identify your package. Without that confirmation page, your package could be significantly delayed or lost entirely.