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How long does a charge last?

Depending on your usage behavior, a full charge typically has the nominal use capacity of 13 Stelos.

What is the best way to store my and Elon and Stelo?

Do not store your Elon with a Stelo inserted. If you are planning on storing your Elon for an extended period of time, ensure that your Elon is clean because remanent organic matter may rot within the chamber. Stelos contain hemp flower and need to be stored in a cool and dark place for a longer shelf life.

Do I have to clean my Elon?

• When using the product as intended, minimal cleaning is required. Elon will self-clean during the charging process by gently heating the cartridge department. There may be some debris from previous usage but that will not change the efficacy of Elon.

• For best effects, they recommend cleaning the interior of the cartridge compartment every 20 sessions if debris is visible. Ensure that the device is turned off (indicator lights are off) before attempting to clean the device. Use a regular cotton swab to gently brush the interior of the cartridge department and heating element. Do NOT use any chemicals, liquids or abrasives to clean the device.

What is Elon?

• Elon is a rechargeable state-of-the-art device that redefines cannabinoid delivery with innovative technology. The device contains a battery, patent-pending blade, temperature regulator, and a set of sensors that detect battery level and usage.

• Elon is rechargeable with the type-c charging cable provided. Stems are plugged into the Elon acting as a mouthpiece and capsule for hemp flower.

How long can I get my refunds?

• Refunds are only available for new, unused devices purchased on www.e1011labs.com and must be returned directly to E1011 Labs within fourteen (14) days of receipt. If the tamper-proof seal is broken, a refund cannot be honored.

• Devices purchased through an authorized E1011 retailer will not be refunded by E1011 Labs; in such case, any refunds must be obtained from the authorized retailer from whom you purchased the device and will be subject to the retailer's policy on refunds.

When will my package ship?

• They do their best to have all packages shipped out of their fulfillment center within 2-3 business days of your payment successfully processing.The time it takes your package to arrive depends on the shipping methods chosen at check-out:

• Free Standard Shipping 4-5 business days.

• $5.95 Express Shipping 1-3 business days.

• If you have not received a shipping confirmation email after 3 days, please contact their support team.

Can I take Elon on the plane?

It is safe to take the Elon and Stelo on planes, but please check the laws and regulations regarding hemp-derived CBD in your destination. Most airlines restrict the usage of vaporizers on planes and in airports and E1011 Labs urges its users to follow all establishment guidelines.

What is in a Stelo?

Stelos are packed with 100% sun-grown hemp flowers that contain a high percentage of CBD. The hemp flower in Stelo is pulverized to increase the surface area for cannabinoid activation and create optimal airflow. Additionally, their process involves a specific technique utilizing low temperature curing methodologies to maximize cannabinoids and preserve essential terpenes while enabling dehydration for reduced risk of mold and bacteria growth.