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Ecreamery Frequently Asked Questions
Do their products have allergenic ingredients?
ECreamery & Carson's Cookie Fix uses peanuts, other tree nuts, dairy, eggs, soy, corn, wheat/gluten and other common allergens. Despite their efforts to keep these items separate, there is no guarantee that your eCreamery creation will be free of these ingredients.
How is the order packaged?
Ice cream is shipped in reusable coolers filled with dry ice. Your package will have enough dry ice to last until the evening of the day the package is delivered. Dry ice is dangerous to people and pets. Do not touch with bare hands and handle in a well-ventilated area. Since ice cream is perishable, it's important to let the gift recipient know it's on its way to ensure they're in town on the day of delivery.
How do they ship my package?
They ship via FedEx and can be delivered without a signature. FedEx will leave the package at the recipient's address and the contents will remain frozen until overnight. Delivery dates will vary based on shipping time from their shipping location and shipping method selected. After you enter your shipping address at checkout, you'll see the first available shipping date for standard shipping and overnight shipping. They ship Monday-Friday, and their order cut-off time is noon CST each day. Most orders placed before noon can still be shipped the same day. Overnight orders placed after 12 noon on Friday will be shipped the following Monday.
How do returns and refunds work?
You and your gift recipient must be happy or they will make up for it with an appropriate replacement or refund. They guarantee delivery only to the addresses they provide, which are confirmed at the time of ordering. Requests must be made within 90 days of receipt of the order. Exchanges and refunds may not include shipping and handling. They do not accept food returns.