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Expiry Date: 04/06/2024
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How to return an in-store purchase?
Customers are invited to return their items purchased in-store to any Eddie Bauer store location or to mail in their return to: ATTN: Returns, 4599 Fisher Rd, Columbus OH, 43228.
In order to receive a refund to your original method of payment, please include a copy of your receipt, or the Adventure Rewards number used at the time of purchase, as well as the date or approximate date of purchase.
What are product guarantee claims?
They design all their products to last, and they test and manufacture to the highest quality standards.
If your Eddie Bauer product has a defect in materials or workmanship, you may return it with proof of purchase, within one year, for a replacement or refund back to the original form of payment.
All products that are deemed defective without proof of purchase, as well as defective products older than one year, are only eligible for exchange or replacement with a similar item.
Eddie Bauer’s Product Guarantee excludes normal wear and tear, and damage caused by misuse or accidents.
What is the return policy?
They want all their customers to be happy with their products. If you are unsatisfied with your Eddie Bauer product, you may return or exchange it in its original unworn/unused condition with proof of purchase within one year for a replacement or a full refund in the original form of payment.
If you checked out using your Adventure Rewards number, they are happy to look up your proof of purchase.
Customers are invited to return their items purchased online or over the phone to any Eddie Bauer store location, or by mail by creating a pre-addressed return label.
How can I send a gift or ship it to another address?
If you'd like to send a gift, just enter the recipient's information for the shipping address.
When you send to a name and address different than the info on the billing address, the invoice will arrive without prices included.
Regrettably, they are not able to mark packages as gifts.
What is the U.S. Shipping policy?
Same-Day Shipping Cut-off Time 12:00 PM EST. Orders received after this time will be processed the next business day. Business days are Monday-Friday, excluding weekends and major US holidays.)
They do not offer guaranteed weekend or holiday deliveries, but it is possible shipping carriers may deliver on weekends or holidays.
Due to the ongoing COVID-19 situation, shipping on Eddie Bauer orders may be delayed.
They sincerely apologize for this inconvenience and appreciate your patience during this time.