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Edens Garden (36)
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Editors' Pick 5
Coupons 35
Deals 1
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Edens Garden Frequently Asked Questions
Can I make a return at Edens Garden?
They offer a 30-day (no problem) return policy. If it's within 30 days, whatever the reason, they're happy to accept it. Once they receive the returned product, they will refund the original payment method.
What if my product arrives damaged?
If your order arrives damaged, please email a photo of the damaged product to [email protected] and their customer service team will be happy to help you replace it. Damaged, defective or incorrect products must be reported to them within 30 days of receipt. Please send an email to [email protected]; Include the order number, a detailed description of the problem and pictures of damaged, defective or incorrect items (S) received. The product will be replaced free of charge with the same product (subject to availability) or refunded, whichever is preferred.
What if something is missing from my order?
If your shipment is missing a product or does not arrive, please send your order information to [email protected] and they will resolve the issue as soon as possible.
What if I damage the product or have used the product before returning it?
A partial refund may be issued for any product received in damaged condition or if a large amount of the product has been used.
How do I cancel or change an order?
If you would like to cancel or change your order, please email [email protected]. While they cannot guarantee that they will make any changes once an order is placed, they will do their best to adapt. If they cannot change or cancel the order, when it arrives, write "Return to sender" on the unopened package and send it to the appropriate postman. Once they receive the package back to their facility, they will issue a full product refund.
What should I do if make a wrong address?
If you find in your shipping confirmation email that you have entered an incorrect shipping address, unfortunately it is too late for them to change it. However, if your order is shipped via USPS, you can try USPS Parcel interception.
Is Eden a multi-level marketing (MLM) company?
At Eden, they are often asked if they are a multi-level marketing (MLM) company. Pyramid schemes dominate many industries, from cookware, cosmetics and jewellery to nutritional supplements and essential oils. From the beginning, they chose to sell directly to customers through the Internet, avoiding the pyramid scheme structure.
In fact, the reason their prices are so affordable is in large part because they are not a MLM company. While they pride ourselves on their strong relationships with other essential oil companies, they prefer to cut out the middleman. They hope to establish a close relationship with each customer through direct communication and sales. From their garden to yours, they thank you for helping them be transparent and giving them more reasons to love essential oils.