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Edraw Frequently Asked Questions
How to evaluate/test before buying Edrawsoft products?
A 15-day free trial is available for EdrawMax, EdrawInfo, OrgCharting and EdrawProj. EdrawMind and EdrawMax Online are available in free and professional versions, with the professional version requiring a subscription or license to access.
What is their tax exemption policy?
For tax-exempt organizations, please make the payment first. After that, submit your order reference and tax-exempt documents to them by contacting support. They will send documents to apply for a tax refund. The request is usually processed within one business day after they receive the materials, and the refund may take 2-10 business days to reach your bank account, depending on each bank's processing time.
What is Edrawsoft's refund policy?
Most Edraw products offer free trial versions for customers to download directly from their website and make an informed and satisfied purchase decision. Such free trial versions may have a watermark on the exported file or have limited functionality/resources compared to the full version. Edraw offers a 30-calendar-day money-back guarantee on its Edraw Max and its family of products, Edraw, Organization Charts, Edraw Info, and Edraw Items purchased from the Edraw Online Store. During the 30 calendar day money-back guarantee period, refunds will be approved within the scope of this guarantee under the following general refundable circumstances.
What are the general non-refundable situations?
Failure to read the product description/user manual before purchasing, resulting in dissatisfaction with the functionality and/or performance of the product. Therefore, customers are strongly advised to read the product description/user manual and try the free trial version before making a final satisfied purchase decision.
The product does not meet the customer's needs due to the customer's lack of understanding of the product's functions and capabilities.
Any refund requests for complaints of credit card fraud or other unauthorized payments. If fraudulent or unauthorized payments are suspected, Edraw recommends that customers contact the card issuer.
Any refund request for a license code that has not been received within two hours of successfully paying for the order. Usually, Edraw will send a registration email within 0.5 hours once the online order is verified.